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At IT/S Hospitality, our approach is holistic and tailored. We dive deep into every aspect of your business, from operations to guest experiences, to design strategies that align with your goals.

 

By focusing on the bigger picture, we ensure seamless integration of new systems and methods that drive growth, improve efficiency, and elevate your brand. Our goal is not just to meet challenges but to transform them into opportunities for long-term success.

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INSIGHT

We start with an in-depth evaluation of your business, taking the time to understand what’s working, what’s not, In this phase, we gather as much information as possible to gain a comprehensive understanding of the unique facets of your project. This may involve reviewing your target audience, market position, and financial expectations. We may spend time in the field, conduct interviews, and analyze competition to gain a full 360° perspective of who you are and where you want your business to go. where you want to go. This helps us determine if our services are the right fit and ensures we can successfully take on the scope of your work.

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Focused on functionality, based on experience, developed with purpose.

Because It Works.

Case Studies

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Breakfast Cafe 1.0

Helping a growing breakfast franchise expand with tailored strategies, including a new bar and coffee program to elevate the guest experience and drive profitability..

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Bar Menu 2.0

When a restaurant owner couldn’t obtain a full liquor license, IT’S Hospitality leveraged its expertise and unique vendor partnerships to create a standout specialty cocktail menu—fully compliant with beer and wine licensing yet competitive with full bar offerings.

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Operations

Makeover 3.0

A Long Beach restaurant faced low sales despite a new chef and updated menu. They turned to IT’S Hospitality to align their operations, elevate service, and improve efficiency.

/ Breakfast Cafe 0.1

Expanding a Breakfast Franchise with a Bar and Coffee Program

The Challenge


A well-established breakfast franchise was ready to expand into new locations but faced challenges in differentiating itself in a competitive market. The goal was to enhance the guest experience, boost revenue, and attract a broader customer base by introducing a bar and coffee program—all while maintaining operational efficiency and consistency across new locations.

​​The Approach


IT’S Hospitality developed a comprehensive strategy that focused on:

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  • Designing a streamlined bar program offering specialty cocktails, flavored mimosas, and curated beer and wine selections.

  • Implementing a coffee program featuring high-quality espresso drinks and seasonal offerings to drive morning traffic.

  • Optimizing menu pricing and COGS to ensure profitability without compromising quality.

  • Training staff on beverage preparation, service standards, and efficient workflows for both the bar and coffee stations.

  • Creating a scalable layout design to integrate the bar and coffee program seamlessly into new locations.

​​​​The Results​​

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  • A 15% increase in average check size due to bar and coffee program additions.

  • A 18% boost in morning sales, driven by the new coffee offerings.

  • Reduced beverage waste by 10% through recipe standardization and inventory control.

  • Improved guest satisfaction scores, with over 80% of surveyed customers rating the new beverage offerings as “excellent.”

  • A streamlined blueprint for future locations, reducing setup time by 25%.​​​

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​​The Outcome


With IT’S Hospitality’s guidance, the franchise successfully launched its bar and coffee program, setting a new standard for guest experience and operational efficiency. This approach positioned the brand for rapid expansion, with plans to open five new locations in the next 18 months.

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/ Bar Menu 0.2

Case Study: Building a Specialty Cocktail Program Under Beer and Wine Licensing

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The Challenge


A restaurant owner in DTLA had been trying for years to obtain a full liquor license but was unable to do so. Faced with stiff competition from establishments with full bar offerings, they needed a creative solution to develop a beverage program that could attract and retain guests, enhance their dining experience, and increase sales—all while staying compliant with beer and wine license restrictions.

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The Approach


IT’S Hospitality brought its expertise and industry connections to design a unique, innovative beverage program that delivered maximum impact under the constraints of a beer and wine license. Key steps included:

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  • Sourcing high-quality, unique products such as wine-based spirits, craft beers, and innovative aperitifs.

  • Developing a specialty cocktail menu featuring creative blends like wine-based margaritas, beer cocktails, and low-ABV spritzes.

  • Establishing vendor partnerships to access exclusive products and maintain cost efficiency.

  • Training staff on proper preparation techniques, presentation, and guest engagement to promote the new offerings.

  • Implementing targeted marketing strategies to highlight the new menu and differentiate the restaurant from competitors.

 

The Results

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  • A 12% increase in beverage sales within the first two months of launching the new menu.

  • Improved guest retention and positive feedback, with ove 70% of surveyed customers noting the creative cocktail offerings as a highlight.

  • A 10% rise in overall check averages, driven by higher-margin beverage sales.

  • Strengthened relationships with specialty vendors, ensuring continued access to unique products.

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The Outcome


The newly developed beverage program successfully positioned the restaurant as a standout in the local dining scene, attracting both new and returning customers. IT’S Hospitality’s tailored approach not only boosted revenue but also helped the owner compete effectively, proving that a full liquor license isn’t the only path to a successful bar program.

 


With IT’S Hospitality’s guidance, the franchise successfully launched its bar and coffee program, setting a new standard for guest experience and operational efficiency. This approach positioned the brand for rapid expansion, with plans to open five new locations in the next 18 months.

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Client Feedback


“IT’S Hospitality helped us reimagine our concept and take it to the next level. The bar and coffee program not only elevated the guest experience but also significantly boosted our revenue. We’re excited to expand with this model in place!” — Franchise Owner

/ Operations Makeover 0.3

Streamlining Operations in Long Beach

The Challenge

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A restaurant in Long Beach had recently brought on a new chef and introduced an updated food menu. Despite these changes, sales remained low, and the restaurant struggled to establish consistent service and operational efficiency. They needed a strategy to align their new culinary vision with improved front-of-house operations and vendor relationships.

​​The Approach

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IT/S Hospitality stepped in to streamline their operations and enhance the guest experience through:

  • Developing new service standards to ensure consistency in every guest interaction.

  • Conducting staff training sessions to improve service efficiency and elevate hospitality skills.

  • Realigning vendor partnerships to secure better product quality and cost savings.

  • Minimal menu optimization to complement the chef’s vision while maximizing profitability.

​​​​The Results​​

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  • Improved guest satisfaction scores, with 90% of surveyed guests rating their experience as excellent.

  • A 12% increase in sales within the first two months of implementing the new service standards.

  • Reduced supply costs by 8% through improved vendor agreements.

  • Staff turnover decreased by 15%, thanks to enhanced training and clear expectations.​​​

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​​The Outcome

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The streamlined operations and improved service standards positioned the restaurant for long-term growth. With a cohesive team and optimized processes, the restaurant saw increased revenue, higher guest retention, and a stronger brand presence in the competitive Long Beach market.

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